Feature Requests

We’d like to request the inclusion of the Sub-Items field in the Form Builder feature set. As a school, this would be immensely beneficial for collecting multiple line-entry data in a structured manner. Some use cases include: Logging participants under sub-events within larger school programs or festivals. Uniforms, Books, Stationery order with multiple sub-items in a single form response. Capturing multiple students or educators linked to a single bus stop. Currently, the lack of native support for sub-item input in forms limits our ability to gather complex but well-organized data directly from stakeholders without needing multiple form responses. We’d love to see this enhancement in your roadmap and would be happy to provide further context or testing support if needed.

I am a little disappointed that there will now be a requirement for a 3 paid license for the Pro version. I am only on Teams but Pro is too expensive for my solopreneur operation and would offer too much for me and now it's way too expensive and way to big. I would like there to be an intermediate level between where it's maybe a $15 per license with $15,000 or $20,000 records with correlating features. I switched to SmartSuite from Airtable because of your clean layout, desire to please customers, and vision for more practical functionality. Airtable is going in a more techy, corporate direction but SmartSuite seems pretty usable for the little guy like me. Thoughts?

Could we please add the ability for an "IF Error, Then..." path of an automation? Currently, if a node in the automation fails, in some automations, this turns off the automation completely. Rather, I'd like for the automation to take an error path that updates a status of the record it's working with to "Needs Review" (or some status choice), notifies our team as it already does, but NOT turn off the automation.

I would like a built-in feature to prefill forms with linked records. Currently, this can only be done using URL parameters, which is not as straightforward. Having a direct feature to prefill forms with linked records would simplify the process and improve user experience.

Instead of requiring finite options, please can there be an option to "Add other" in the Title part of the Full Name field? Or even better, just be a blank field? I'm certain we're not alone but in the UK, there are a significant number of titles, ranging from the standard Mr, Mrs, Miss, to Lord, Lady, The Hon. Sir, The Very Rev. - I mean, I could go on... but suffice to say, you'll always miss one if you provide a list and the one you miss will be a VIP who will inevitably kick off 🤦‍♀️ (or their office will).

Enterprises like Gillette Children's need a way to label records by sensitivity (e.g., Internal, NDA, HR Confidential) and automatically manage view/edit permissions without relying on automations. Today, access control workarounds using automations and lookups are fragile, hard to scale, and introduce compliance risks — especially as user counts grow into the thousands. Why This Matters: Centralize all projects in one table, avoiding system fragmentation. Ensure real-time, secure access control without automation dependency. Support sensitive workflows like contract management, litigation tracking, and HR operations. Meet enterprise compliance needs (HIPAA, legal, audit readiness). Requested Capabilities: Assign sensitivity levels to individual records (e.g., Internal, NDA, Legal Only). Dynamically adjust access based on user roles, departments, or assignments. Revoke access immediately when users are deprovisioned. Maintain seamless reporting and collaboration across the organization.

I noticed that Airtable has launched an AI Assistant that analyzes data across an entire database. It would be great if SmartSuite could develop a similar feature to enhance data analysis capabilities within the platform.

I am using Gemini AI as a Google Workspace user and would like to connect it to SmartSuite as the AI assistant. This integration would enhance my workflow by allowing seamless interactioninteraction between the two platforms. It would be beneficial if this feature could be developed to improve efficiency and productivity.

I need a built-in QR code generator within SmartSuite to create QR codes from URLs in records. This feature would simplify the process, eliminating the need for external tools or coding knowledge. It would be beneficial to have an integrated solution that automatically generates and attaches QR code images to records.

I need a way to ensure that the content of a record is locked and verifiable at the time a user adds their signature. This would provide a clear and protected snapshot of what the person signed in agreement of, making the signature more defensible if questioned.