Visible Dates on Comments
Y
YES Integrations
Problem:
The creation date of comments becomes impossible to tell exactly after a while, which removes important history and audit log information.
The date a comment was left on a record is not visible by looking at the comment - instead there is a note that shows the time elapsed since the comment was left. This note becomes less granular as time goes on - after a month it is not possible to tell if the comment was left 30 or 45 days ago by looking at it.
The exact time the comment was left is available in the activity history of the record, but this expires too (after a period determined by the plan you are on). After the activity history expires there is no way to tell when the comment was left.
This means important events cannot be logged only as comments, because we will eventually lose visibility on when they happened.
Solution:
Add an option to see when a comment/reply was created.
Nate Montgomery @ SmartSuite
Merged in a post:
Specific Date and Time stamps
D
Dustin Thacker
Currently when reviewing comments and emails associated with records It only lists basic information for example it will simply say "Three Months Ago".
It would be incredibly helpful if instead it said for example "October 21st 2023 at 6:55 a.m.".
Oftentimes I need to refer back to specific communications and emails that occurred through SmartSuite in order to provide my clients with a point of reference for them to check their email for documents that have been sent to them.
Having the audit log properly document the date and time would be best.
M
Mary Davy
This upgrade would be MAJOR improvement for our needs. We want to document specific communicationans and when they specifically occurred is critical information.
Jon Darbyshire
Hello YES Integrations! I have a few more questions for you:
- Can you provide more details on how you would like the date and time of comments to be displayed?
- How important is it for you to have the exact time of the comment visible versus just the date?
- Would you find it useful to have the option to toggle between 'time elapsed' and 'exact date/time'?
Y
YES Integrations
Jon Darbyshire
- In the time zone of the account, and as a date and time. Perhaps as a mouseover popup
- Not critical but would be useful
- It could be more useful to keep the standard view as it is and add the option to see the exact date and time of the comment, perhaps by mousing over