Link email to create tickets directly in SmartSuite | Feature Requests

Link email to create tickets directly in SmartSuite

Zaina Soriano

I would like the ability to link a specific email address so that when customers send their requests to this email, it automatically creates a ticket directly in SmartSuite. This would streamline our support process and ensure no customer requests are missed.

Created by Jon Darbyshire

August 8, 2024

Jon Darbyshire

Hey Zaina Soriano, thanks for your feedback! Following up on this:

Could you please specify the volume of customer requests you receive via email on a daily basis?
Are there any specific features or functionalities you would like to see in the ticket creation process from emails?
Would you like the system to categorize or prioritize the tickets based on the content of the emails?