Guest Users Receiving Marketing Emails and Newsletter
A
Antonio Moura
Hey Team,
Our clients who we invite to collaborate in our Workspace (as Guests) are receiving automated email marketing and newsletter from SmartSuite. I don't believe that this should happen for many reasons:
- They are not "customers" or direct users of "SmartSuite" (the company) so in that sense this kind of communication is perceived as "strange" and "annoying".
- This hurts our experience as Service Provider since they see this as "our fault".
Jon Darbyshire
Great to hear your perspective, Antonio Moura! I have a few more questions for you:
- Can you provide more details about the frequency and content of the emails that the guest users are receiving?
- Are there any specific instances or examples where this issue has negatively impacted your relationship with your clients?
- Would you prefer a system where you can control the communication preferences for your guest users?
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Antonio Moura
Jon Darbyshire
Hey Jon, sure let me detail:
- They received some "Intercom" Onboarding emails like Webinar Invites.
- Nope, only a concern from our side.
- Yes, the low-hang fruit could be a very simple option to disable marketing notifications for my guest users.
For example, I love how we can define settings on the "Member Directory Visibility Settings" for the Guest users. This is a great feature.