Enhance the Communication Center in SmartSuite to allow users to filter tasks with outstanding comments specifically directed to them. This feature will help users quickly identify and respond to comments addressed to them, even if they are not the owner or assignee of the task.

Details:

Currently, the Communication Center in SmartSuite allows filtering based on comments, but this displays all outstanding comments across the entire team. While this is useful for a broader view, it doesn’t enable users to isolate comments directly relevant to them.

Proposed Solution:

Introduce a new filter option within the Communication Center that enables users to:

View tasks or records with outstanding comments explicitly addressed to them (e.g., tagged using @username or mentioning their name).

Track conversations they might have missed, even if they are not the owner or assignee of the task or record.

Optionally include a visual indicator (such as a badge or highlight) for tasks with unresolved comments relevant to them.

Benefits:

Enhances user efficiency by narrowing focus to relevant conversations.

Reduces the likelihood of missing critical comments or discussions.

Strengthens team collaboration by ensuring timely communication and response.

Example Use Case:

A team member collaborating on several projects across SmartSuite can use the filter to locate tasks or records with outstanding comments addressed to them in the Communication Center. This ensures they stay up-to-date with their responsibilities and contributions without wading through unrelated team-wide comments.

Additional Consideration:

Allow users to save this personalized filter as a default or quick-access view in the Communication Center for even faster navigation.