Add if else statement | Voters

Add if else statement

Alexandre PELLET

The goal of this feature is to add an if/else statement in order to do différents actions, depending previous actions like a search.

For example, if a find return a record, I will update it, if it does not find a record, I will create a new one.

November 25, 2023

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Canny AI

Merged in a post:

Add conditions to record creation

helpdesk Sweeting

I need to be able to add a condition to the create a record function so that it will only create a record if no record of the same name exists. An integration with the Find Records action just like the update records action would be ideal, or just an added functionality in update records to create a new record if none exist by the given name

March 22, 2025

Jon Darbyshire

Hey helpdesk Sweeting, thanks for your feedback! I have a few more questions for you:

Can you provide a specific example of when you would need this feature?
What is the impact on your workflow if a record with the same name is created?
Are there any other conditions you would like to add when creating a record?

helpdesk Sweeting

Jon Darbyshire I am using the service to build a Helpdesk, and I am used to being able to use the Helpdesk to reply to customers and keep everything on the same ticket. This mostly works very well, and is very close to what I would accept for the money I'm saving, but as it stands, when a reply comes in it both updates the existing ticket and creates a new one because of the function for creating a new ticket needing to be used separately from the one for handling replies. This is an annoyance, but not a deal-breaker. I wouldn't really need any additional conditions when creating a record than to fail to create a record if one already exists under the same name (or for updates to create a new one if one doesn't exist), but along the same vein, currently when I use the Helpdesk to reply to a ticket it creates a separate email rather than a reply. Again, an annoyance rather than a deal-breaker, but functionality to be able to reply to an email would be really helpful, though I realise that's a lot more difficult to achieve.