new
Enterprise
Professional
Email Layouts
SmartSuite emails can now carry a configurable header and footer designed by your Workspace Admin. ITSM service desk notifications wearing corporate branding, GRC compliance emails with consistent legal footers, and Communication Center messages with on-brand design all become trivial to standardize from a single setting in Workspace Administration.
Key Highlights
- Email Layouts Section: A new section under Workspace Administration / Email Settings lets admins create named layouts with header and footer designs that apply globally to outgoing emails.
- Header and Footer Controls: Each layout supports a logo image (5 sizing options), rich-text content (font size, bold/italic/underline, color, URL), background color from the SmartSuite palette or a custom value, and Left or Center alignment.
- Multiple Layouts: Save any number of layouts and mark one as default. The default cannot be deleted but can be reassigned at any time.
- Automation and Communication Center Aware: Existing Send Email actions and Communication Center messages pick up a new Email Layout control automatically when the feature is enabled, with a dropdown when multiple layouts exist.
- Safe Defaults on Downgrade: If a workspace downgrades below Pro, existing layouts are preserved but stop applying to outgoing email. Upgrade re-applies them automatically.
How It Works
- An admin opens Workspace Administration, navigates to Email Settings, finds the new Email Layouts section, and clicks Edit.
- In the Email Layouts modal, the admin toggles the feature on and configures one or more layouts: header, footer, logo, content, background, alignment.
- Each layout gets a name; one layout is marked as the default. A pre-filled default footer ("Powered by SmartSuite" on light grey) seeds the first layout if needed.
- Automation builders configuring a Send Email action see the new Email Layout control, with the default pre-selected when only one exists or a dropdown when multiple do.
- The same applies to Communication Center emails sent from records; the layout wraps the message content automatically.
Available on Pro Plan and above. Pair this with automation-driven service desk workflows, GRC notification routines, and customer-facing record communications for consistent brand presentation across every email SmartSuite sends.